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Customer Service Agent (ft, 40.5 hours/week)

Customer Service Agent at one of Europe's leading online retail groups
(ft, 40.5 hours/week)

Are you a Customer Service Agent with several years of experience? Would you like to be part of a close-knit team and work on challenging projects? Then we're looking for you to join 123ink.ie in our Dublin office.

As a Customer Service Agent, you are the first point of contact for our clients, who vary from small home users all the way to large corporates. In short, a lot of variety! You'll be asked the widest range of questions and your goal is to help everyone in the best possible way. We're only fully satisfied when our clients are!! 

You're right for the Customer Service Agent role at 123ink.ie because .....
  • you have a minimum of 1-3 years of experience as a Customer Service Agent or similar,
  • you're eager to learn, you're ambitious and you like to use your own initiative,
  • you are a solid team-player and like to work in a team with other colleagues,
  • you are used to dealing with large volumes of customer calls,
  • you ensure all customer emails/queries are replied to in a timely and professional manor,
  • you're ready to learn about our brand and how we do things,
  • you've plenty of experience with Microsoft Office (Excel/Word),
  • you have very good spoken and written English language skills,
  • you have a friendly manner and work well under pressure,
  • you have good communication skills and great time-keeping.
And in return, here's what you can expect from us:
  • a rewarding job in a thriving, vibrant company,
  • a competitive salary and benefits,
  • great local and international colleagues,
  • training opportunities and room for personal development.
Why work at 123ink.ie:
  • you'll work in a dedicated and energetic team where your personal contribution is valued,
  • you'll work in an international company and be in daily contact with foreign colleagues (we've around 600 hundred colleagues across Europe),
  • we believe in a good work/life balance,
  • we are a young and dynamic company with an informal work environment,
  • we embrace new ideas and technologies,
  • both in Ireland and the rest of Europe we're growing fast, so there are lots of career opportunities.
123ink.ie is part of the wider 123ink group of companies operating across Europe (Benelux, Spain, UK, Ireland, Sweden and Poland). The group has in excess of 6 million clients in Europe. To cope with our continued growth, we recently even opened our own production facility in China! The biggest shop in our group, 123inkt.nl is one of Europe's top-20 online retailers in the printer and office supplies space and is Holland's market leader in that sector. Each of our shops, regardless of the country, offers competitive pricing, best-in-class delivery times, great service and expert advice.
 
123ink.ie is one of Ireland's biggest and best suppliers of printer consumables. Founded in Dublin in 2006, we've almost 150,000 clients around Ireland and we continue to grow strongly each year. This is the result of our business strategy whereby our customers are central to all that we do.
 
Our goal is to be THE biggest and best in the coming 3-5 years and we've plenty of room here for another 20 colleagues. Right now, we're looking to expand our Customer Service team. Maybe you could be our next team member!

If you're curious and want to take it to the next level, then we invite you to apply now! Send your application and CV to join@123ink.ie

Would you like to know more about the position or about our sister companies? Feel free to mail us!
 
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