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Terms & Conditions

DisclaimerPrinter manufacturer logos, names and model numbers are the property of their respective owners. Ink Maestro Ltd. claims no affiliation with any of these OEMs. Also, Ink Maestro Ltd. takes no responsibility whatever for consequential damage arising from use of any of its products. Please ensure that the product you intend to purchase is in fact suitable for the printer that you intend to use it with, and please read any accompanying instructions carefully before installation.
 
Retention of TitleInk Maestro Ltd. retains title to all goods supplied to you until such time as they have been paid for in full.
 
Product DescriptionWe have made every effort to clearly identify the products on our website and in any promotional material, but Ink Maestro Ltd. doesn't accept liability for products that are accidentally described incorrectly. 

The following terms are to be found on our site:

Use of the word 'Original' in the product description or elsewhere in the webshop indicates that the product described therein has been produced by the original printer manufacturer and purchased by Ink Maestro Ltd. for re-sale.
Use of the words 'Digital Revolution' or '123ink version' in the product description or elsewhere in the webshop indicate that the product described therein has been produced by a third-party manufacturer on our behalf.
 
Page YieldVery many of the product descriptions contain the phrases 'page yield', 'product capacity' or 'capacity of'. The page yields mentioned in these descriptions are based on the industry standard of 5% coverage (i.e. 5% of the area of the page has been printed on), in accordance with ISO/IEC 19752 testing methodology. This is how printer manufacturers describe their page yields, and we've continued to use this standard. Obviously if you're printing just one line of standard-size text per page you're very likely to exceed the stated page yield, and if you're printing an A4-sized black box you won't get the yield that's mentioned in the description. Yields vary with usage and environmental conditions. Please note, these page yields are guidelines only and should not be relied upon as 'gospel'. 

e.g., see HP's own guidelines at http://www8.hp.com/h71041/learn-about-supplies/us/en/overview.php

HP claims a yield 825 pages but then issue the following disclaimer. *Tested in HP Officejet 6700 Premium e-All-in-One. Average based on ISO/IEC 24711 or HP testing methodology and continuous printing. Actual yield varies considerably based on content of printed pages and other factors. 

So in short, the advertised yield is subject to many factors, and accordingly, Ink Maestro Ltd. disclaims responsibility for 'originals' that don't print the number of pages that's advertised in the product description, as the OEMs themselves say that the yield is only a guideline. 

Terms and Conditions
Returns
 
According to the EU Distance Selling Directive, the consumer is protected by a number of safeguards and entitlements. Ink Maestro Limited is committed to complying with this directive. With this in mind you are entitled to a fourteen-day 'cooling-off period', whereby you are entitled to return your purchase to us for any reason* within fourteen days of receipt of same, and be refunded the price that you paid, minus the shipping charge. This safeguard applies only where the products in question are unopened, unused, undamaged, and returned to us in full saleable condition. Charges for return-shipment must be borne by the purchaser. In the event that you have ordered the incorrect consumables for your machine, and opened same (outer box or inner packaging) then we cannot refund in part or full. For items ordered incorrectly, or for items that are not required any longer, Ink Maestro reserves the right to decline to accept returns and also to levy a re-stocking fee. 

*'Specials', once communicated by us to the client as being such and accepted by the client as such, can not be returned to us. 

Please note: If you've ordered an item in error and opened its packaging we cannot accept it back!


Guarantee
The guarantees on our various product lines are as follows:

Original products:
 
In the event that you've purchased a faulty original or OEM product from Ink Maestro Ltd. please contact the manufacturer directly for further instruction. Many original equipment manufacturers require that the end-user initiate such returns procedures directly with them (but we will of course honour the guarantee if the OEM suggests that course of action). The warranty period is limited to 12 months from date of invoice. Please feel free to contact us with any queries you might have.
 
Compatible products
 
In the event that your compatible purchase is faulty Ink Maestro Ltd. undertakes to replace said product or refund the product purchase price, for a period of 12 months from the date of purchase.
 
Re-manufactured products
 
In the event that your re-manufactured purchase is faulty Ink Maestro Ltd. undertakes to replace said product or refund the product purchase price, for a period of 12 months from the date of purchase.
 
In each of the cases above please contact us directly for a Return Merchandise Authorisation ("RMA") number BEFORE returning goods. This RMA number and a copy of the delivery note or invoice must accompany any item being returned to us. Shipping charges are non-refundableThe following conditions must be satisfied for a valid guarantee claim:
 
The claim must be made and a RMA number requested within the guarantee period.
This may be done by email, fax or telephone, the product must be returned to us within 5 working days of receipt of the RMA number, t
he article must be packaged properly, the guarantee form must be clearly filled out with your address, telephone number and RMA number. A copy of the delivery note or invoice must accompany the returned item(s). The customer assumes responsibility for any anomalies that may arise during shipment (i.e. damaged or destroyed goods, delays etc.).
Refunds

Refunds will be issued in the same form as the original payment. If paid for by credit card, a credit will be issued to the original credit card number provided on that specific order. If product(s) purchased from Ink Maestro Limited should be returned for whatever reason, the customer shall return the product(s) to us under the following terms:
 
RMA number
 
Customer must obtain a Return Merchandise Authorisation ("RMA") number by contacting customer service. An RMA must be requested within 7 days of receipt of goods.

Supporting documentation
 
Customer shall return the products to Ink Maestro Limited, along with the original invoice or delivery note (or a copy of either). If no invoice is to hand, please include a letter specifying the problem, and including date of purchase, invoice number and customer ID (if known). Also please include your first and last name, and your phone number. This will help us expedite a solution and allow us to contact you if there are any problems or concerns regarding your return.

Return to Ink Maestro Ltd.
 
Before a refund and/or reshipment can be issued, the cartridges in question must be returned to Ink Maestro Limited. Ink Maestro Limited will not be responsible for damaged parts if customer does not follow this process. Please retain shipping information including tracking numbers, until your account has been credited by Ink Maestro Limited or replacement product is received. Ink Maestro Limited cannot be held liable for any lost packages that are not given any type of tracking number or documentation. If Ink Maestro Limited determines that failure of the product(s) was not as a result of a defect in materials or workmanship, or if the reason for return does not involve failure, then Ink Maestro Limited reserves the right to charge the customer for parts and labour at Ink Maestro Limited current labour rate, or charge the customer a 20% restocking fee. Ink Maestro Limited will advise customer prior to assessing these charges. 

If no order number, invoice number, delivery note or RMA number is included, there will be a delay in the returns process. If you do not state whether you desire a refund or a replacement, a standard replacement will be issued. You will not receive a refund or reshipment if you use over 25% of the product.
 
Taxes
All products offered for sale on this site display prices both exclusive of and inclusive of VAT at the prevailing rate in Ireland.
 
Payment

Unless paid for via our secure online payment system, or otherwise stated, all payments shall be due upon receipt of an invoice. Ink Maestro Limited reserves the right to obtain a security interest in all products sold to the customer, and in proceeds thereof, until the customer makes full payment. A €30 collection fee will be charged for any and all dishonoured cheques. 

We trust Adyen and AIB Merchant Services to process our card transactions, and we haven't been let down to date. We've processed many tens of thousands of card transactions since 2006, and have never had an incident of fraud.

As of January 15th 2015 we're now accepting payments through PayPal also.

Prices
Ink Maestro Limited reserves the rights to change the prices of any or all of its products without prior notification. Please note that both ex-VAT and VAT-inclusive prices are prominently displayed beside each product's order button.

In Stock-Limited Availability
'In Stock' means the product is in stock, here in our building, so if you order and pay before 16.00 we will send the goods on the same day (Mon. to Fri.). If you choose to pay on account, we will dispatch your order immediately after any credit has been approved. 'Limited Availability' means the item is not in stock at the moment, either because we are waiting for a new delivery or that the product is not normally kept in stock. If you wish to order the product you can do so, we can have stock of most items within 24 to 48 hours, after which we can dispatch your order. If there is going to be a longer delay we will let you know. If you need to know a lead time on a limited availability product before you order we will be happy to provide you with an estimated time of delivery. Please send your request to info@123ink.ie. While we would love to have stock of every single item, all the time, it just isn't physically possible and some of the rarer products can be hard to source. We are of course subject to supplier and overseas delivery gremlins, but we try our best to fulfill all orders in a timely fashion.

Delivery

Ink Maestro Limited is based in Dublin 11, where we have a 16,000 sq. ft. office and warehouse premises. We hold a very large stock of most 'runners' (i.e. the fast movers). Some items (Xerox, Toshiba, Sharp) etc. are such small sellers that we often don't keep stock of them, in which case there may be a 7-10 day lead time. We use Fastway Couriers for next day delivery throughout Ireland.

Risk of Loss
Ink Maestro Limited liability for delivery shall cease, and title and all risk of loss or damage to the products as a result of misuse, or damage to personal property as a result of misuse shall pass on to the customer.

Undelivered Products
A 15 business day waiting period is required before any product shall be resent or any order be cancelled at the discretion of Ink Maestro Limited, per customer request.

Terms of Limited Warranty
Ink Maestro Limited warrants to the original customer purchasing such products directly from Ink Maestro Limited that all such products sold will be free from defects in materials and workmanship affecting form, fit and function. Any claim alleging that any product fails to conform to the foregoing warranty may be made only by the customer who purchased such product and only while such customer owns such product. Ink Maestro Limited, at its option, will repair, replace, or provide a credit or refund of either the original purchase price or fair market value, whichever is lower, for a product that is determined by Ink Maestro Limited to be defective. Ink Maestro Limited reserves the right to substitute functionally equivalent new or serviceable used parts. The Limited Warranty covers only defects arising under normal use and does not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature or improper installation or repairs made by anyone other than Ink Maestro Limited.

Ink Maestro Limited MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OTHER THAN THAT Ink Maestro Limited WARRANTS THAT SUCH PRODUCTS ARE SUITABLE FOR USE IN THE PARTICULAR MACHINE FOR WHICH THEY ARE DESIGNED. Any claim with respect to such products must be made 30 days from the original date of shipment from the Ink Maestro Limited premises and Ink Maestro Limited shall have no liability thereafter. All WARRANTIES cover only defects arising under normal use and do not include malfunctions or failure resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature or improper installation or repairs made by anyone other than Ink Maestro Limited or a Ink Maestro Limited authorized third-party service provider. Ink Maestro Limited, at its discretion, will repair, replace, or provide a credit or refund of either the original purchase price or fair market value, whichever is lower, for any product covered by the foregoing warranty that is determined by Ink Maestro Limited to be defective. Ink Maestro Limited reserves the right to substitute functionally equivalent new or serviceable used parts.

Limitations

Ink Maestro Limited MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, AND Ink Maestro Limited DISCLAIMS AND NEGATES ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, CONFORMITY TO MODELS OR SAMPLES, OR ANY WARRANTIES OR INDEMNITIES AGAINST INTELLECTUAL PROPERTY INFRINGEMENT. IN NO EVENT SHALL Ink Maestro Limited BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. ALL DISPUTES ARISING OUT OF OR RELATED TO THE LIMITED WARRANTIES SET FORTH HEREIN (CUSTOMER DISPUTES) SHALL BE GOVERNED BY THE LAWS OF THE REPUBLIC OF IRELAND. CLAIMS AGAINST Ink Maestro Limited FOR SHORTAGES SHALL BE DEEMED WAIVED IF NOT MADE WITHIN THREE (3) BUSINESS DAYS AFTER RECEIPT OF THE SHIPMENT.

 
Component resale

Customers shall not engage in the business of reselling components purchased from Ink Maestro Limited, or remove any components from our products for resale, except with prior written authorization from Ink Maestro Limited.

Assignment

Customer may not assign its rights or obligations hereunder without the express prior written consent of Ink Maestro Limited.

Entire agreement

These terms and conditions, including those on the face hereof, constitute the entire agreement with regard to this sale and expressly supersede and replace any prior or contemporaneous agreements, whether written or oral, relating to said sale, including any terms and conditions on any of customers documents or purchase orders. This agreement shall be binding upon the heirs, successors and assigns of the parties hereto. If any provision of this agreement shall be held to be invalid or unenforceable, the remainder of this agreement shall remain in full force and effect.

Governing law, jurisdiction and costs

This agreement is governed by the laws of the REPUBLIC OF IRELAND, without regard to its conflict or choice of law provisions. Customer acknowledges and agrees that the REPUBLIC OF IRELAND is an appropriate place for venue of any litigation and that REPUBLIC OF IRELAND courts have jurisdiction over this agreement and customer. In the event the customer and Ink Maestro Limited are unable to resolve any customer dispute, and any collection action, suit or other judicial proceeding is commenced, the prevailing party in any such collection action, suit or judicial proceeding shall be entitled to recover its costs and reasonable legal fees incurred.

Terms and Conditions

This sale is subject to the terms and conditions stated herein, which are in lieu of and replace any and all terms and conditions set forth in any documents issued by customer, including, without limitation, purchase orders and specifications. In case of conflict between the terms and conditions stated here and those on the face hereof, those on the face hereof shall control. ANY ADDITIONAL, DIFFERENT OR CONFLICTING TERMS AND CONDITIONS ON ANY SUCH DOCUMENT ISSUED BY CUSTOMER AT ANY TIME ARE HEREBY OBJECTED TO BY Ink Maestro Limited, AND ANY SUCH DOCUMENT SHALL BE WHOLLY INAPPLICABLE TO ANY SALE MADE HEREUNDER AND SHALL NOT BE BINDING IN ANY WAY ON Ink Maestro Limited.

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