HP printer errors

A cover is open or one of the cartridges is not installed correctly.

Reinstall your cartridges and check that all printer covers are closed.

Paper is stuck inside the printer.

Gently pull the paper out with both hands, keeping it as straight as possible to avoid tearing it.

No cartridge is installed or your printer does not recognise the cartridge.

Remove and reinstall the cartridges. If that doesn’t work, reset the printer without the cartridges and reinstall them after the reset.

The toner is (almost) empty.

Order new HP toners and replace the empty ones.

Your print job exceeds your printer’s memory capacity.

Your print job needs to be reduced in size. You can do this, for example, by simplifying the document or reducing the dpi. Does this happen often? You could also consider installing additional memory in your printer. Does the problem persist? Try a different printer driver. You can download one from your printer manufacturer's support website. 

There is a communication problem between your printer and computer.

Check that the cable is properly connected at both ends. Try using a different computer port. If this doesn’t solve the problem, try connecting it in a different way. If the problem persists, the issue may be with the hardware.

Too many print jobs have been sent to the printer. As a result, the printer’s print queue memory is too full.

Remove documents from the print queue. You can also try reducing the size of the print jobs sent to the printer. This will allow more jobs to be placed in the queue.

This code appears in case of a PostScript firmware error.

Trying printing a different PostScript file or repositioning the PostScript SIMM. For more information, consult your printer’s manual. 

Your printer’s hard drive has crashed.

Press the Select button on your printer. If the error code persists, there may be a hardware fault.

The connection between your printer and the computer is interrupted due to a data transfer error.

Check the connection settings and make sure all cables are properly connected. In some cases, it’s helpful to press the Select button. Unfortunately, some data may be lost in the print queue and you may have to reprint some pages.

This message is caused by a temporary error in the printer engine.

Press Cancel to abandon the print job. Check that all covers are closed, that the cartridges or toners are properly installed, and that the printer is properly connected. Depending on the HP printer model, this could also indicate a firmware issue. Updating the firmware and restarting the printer should resolve this problem.

The printer's temperature is too low, caused by a problem with the melting unit, and it can no longer heat up.

You must contact a technician.

A problem occurred during the heating of the melting unit or the heating period expired.

You must contact a technician.

50.3

The melting unit became too hot.

You must contact a technician.

50.4

The melting unit is faulty. This may be due to a power supply problem.

You must contact a technician. Sometimes the printer cannot be repaired and it is best to order a new one.

50.5

The printer’s fuser unit is incorrect.

You must contact a technician.

50.6

The heating of the melting unit stopped, possibly due to overheating.

You must contact a technician.

50.7

A problem with the drive motor of the fusion unit caused a malfunction of the fusion unit’s decompression mechanism.

You must contact a technician.

50.8

A problem has occurred with the secondary thermistor.

The thermistor controls the temperature of the fuser unit and is an important component of the printer. You must contact a technician, but repairs can be expensive. It’s often better to buy a new HP laser printer.

50.9

The temperature of the melting unit is too high.

It is very likely that the fusion unit will need to be replaced. You must contact a technician.

51

This error code is more common with older printers. This code indicates that the tab at the bottom of a cartridge is broken or missing. Another possibility is a problem with your model’s scanner unit.

Check the cartridges. You may need to replace any faulty cartridges.

52

This means there is a problem with the polygonal mirror used during scanning.

Try resetting and rewiring the printer to resolve the issue. If that doesn’t work, part of the scanner needs to be replaced. You must contact a technician.

You could also try a separate scanner.

54

There is a problem with (a sensor of/from) the cartridge/toner.

Check if the toner/cartridge needs replacing and calibrate the printer. Then, run a cleaning program. If that doesn’t help, a sensor may need replacing. You must contact a technician.

55

There is a bad connection between the DC controller and the trainer.

If resetting the printer does not work, you must contact a technician.

56

There is an error with the printer. Depending on the HP printer model, you may be able to resolve this error.

• Ensure the paper tray is installed correctly.

• Reinstall the stacker.

• Ensure you are not printing from the duplex unit.

• Ensure duplex printing is disabled when printing envelopes.

• Verify that the printer setup is correct.

57.xx

One or more fans in your printer are defective.

You must contact a technician.

58.xx

There is a problem with one of the printer’s sensors.

Check the environmental sensor, memory controller, fan and power supply or DC controller. If the problem isn’t there, you must contact a technician.

59

This error code means there is a motor fault in the main motor, fusion unit motor, imaging drum motor or ETC motor.

Reset or modify the printer’s memory. After a reset, it should work again.

60-

This code is more common on newer HP models. It indicates an error with the motorised platform lift.

Check that the print bed lift is not blocked by obstructions such as staples or paper clips. Do you see this error code on an older printer model? If so, it may indicate a memory issue. This problem can be resolved by restraining the memory card.

61

62

63

A formatted card or a defective memory card has been detected.

Replace the memory chips or the formatted card.

64

65

This error code indicates a faulty DC controller, incorrectly inserted software DIMMs, or a faulty formatted card.

This problem can be resolved by restarting the printer. If this does not resolve the issue, reinsert the formatted DIMM card.

66

There is a problem with an additional paper or envelope tray.

Check the connections between the additional units. If the problem persists, you must contact a technician.

67

There is a service printer error or a memory error.

Check that your paper trays and connection cables are not damaged. Also try repositioning the SIMMs.

68

This code indicates an NVRAM error. This may mean that NVRAM is full.

Reset the NVRAM and print a configuration page.

69

There is a problem with the duplex unit. This is the component that enables double-sided printing.

Check for any obstructions, such as jammed paper.

70

71

The SIMM or cartridge is not compatible with the printer.

This is a rare problem. You should contact a technician for advice. 

72

A non-functional cartridge has been detected.

Turn the printer off and check that the cartridges are installed correctly.

79

80

81

A problem has been detected with an accessory, an I/O card, or the firmware.

Make sure the printer is updated with the latest firmware.

89

A PostScrip ROM error has been identified. For some printers, this may also indicate a problem with an accessory.

Check that your PC’s ROM is not damaged and reset the printer.

99

There is a malfunction in the flash firmware.

Updating the latest firmware or replacing the DIMM firmware flash should resolve this issue.